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Accor has constantly reinvented, nearly 45 years, its businesses to keep pace with the world around it, with the goal of providing innovative, high-quality products to Hotel.
Present in 92 countries, with nearly 3,500 hotels and 440,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.
Accor is recruiting to fill the vacant position of:
Job Title: Night Auditor
Job Reference: 141930
Location: Lagos
Job Category: Reservation - Reservations Agent (m/f)
Skills
Level of Education: Bachelor / Licence
Areas of study: Hospitality Management
Professional experiences: 2 years
Languages essential: English
Essential requirements
Professional Techniques / Production
Handles the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis special features and promotes the brand and hotel's offer according to the type of clientele
Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. • Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc.)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
Optional requirements Commercial / Sales
Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
Applies and actively supports the hotel's pricing policy
Encourages customer loyalty by promoting the brand and/or Group loyalty programme
Commits to fulfilling the brand's quality promise
Management And Administration
Respects procedures governing invoicing and cash operations
Is responsible for the reception's cash holdings
Writes a nightly activity report for hotel management
Hygiene / Personal Safety / Environment
Ensures that the workplace remains clean and tidy
Applies the hotel's security regulations (in case of fire etc.)
Ensures the safety of property and people (night patrols etc.)
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
Key tasks Objectives Of This Position:
To provide a warm and personal welcome for all guests who arrive at night
To contribute to guest satisfaction by providing a high standard of service in line with norms and procedures
To be responsible for the hotel once the daytime managers are off duty
To help the department meet its targets
To help increase hotel revenue through his/her sales efforts
To adopt appropriate IBIS SERVICE-ORIENTED behaviors and attitudes, focusing on the brand's values
Skills / Qualifications Required
HND/Bachelor’s degree in Accounting, Business Administration, Economics or in any other related field
Minimum of 2 years work experience in a hotel or customer service center
Excellent communications, organization and time management skills
Proficiency in the use of the computer and application programs
Good mathematical and analytical skills
Capability of dealing with crisis or emergency situations effectively
Sales oriented
Ability to work as part of a team
Duties and Responsibilities Customer Relations
Provides a warm and personal welcome for guests
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks
Conveys the image of the hotel
Application Closing Date
24th December, 2013
Method of Application
Interested and qualified candidates should
Click here to apply online
Present in 92 countries, with nearly 3,500 hotels and 440,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.
Accor is recruiting to fill the vacant position of:
Job Title: Night Auditor
Job Reference: 141930
Location: Lagos
Job Category: Reservation - Reservations Agent (m/f)
Skills
Level of Education: Bachelor / Licence
Areas of study: Hospitality Management
Professional experiences: 2 years
Languages essential: English
Essential requirements
Professional Techniques / Production
Handles the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about any conditions or formalities during the stay, and hotel services; knows all about ibis special features and promotes the brand and hotel's offer according to the type of clientele
Handles phone calls and manages the reservation schedule according to brand guidelines: answers quickly and directly with a simple greeting, gives his/her first name during the reservation, uses the customer's name, highlights at least 3 of the brand's features, repeats the key information and ends the call with a friendly phrase. • Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc.)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
Optional requirements Commercial / Sales
Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
Applies and actively supports the hotel's pricing policy
Encourages customer loyalty by promoting the brand and/or Group loyalty programme
Commits to fulfilling the brand's quality promise
Management And Administration
Respects procedures governing invoicing and cash operations
Is responsible for the reception's cash holdings
Writes a nightly activity report for hotel management
Hygiene / Personal Safety / Environment
Ensures that the workplace remains clean and tidy
Applies the hotel's security regulations (in case of fire etc.)
Ensures the safety of property and people (night patrols etc.)
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)
Key tasks Objectives Of This Position:
To provide a warm and personal welcome for all guests who arrive at night
To contribute to guest satisfaction by providing a high standard of service in line with norms and procedures
To be responsible for the hotel once the daytime managers are off duty
To help the department meet its targets
To help increase hotel revenue through his/her sales efforts
To adopt appropriate IBIS SERVICE-ORIENTED behaviors and attitudes, focusing on the brand's values
Skills / Qualifications Required
HND/Bachelor’s degree in Accounting, Business Administration, Economics or in any other related field
Minimum of 2 years work experience in a hotel or customer service center
Excellent communications, organization and time management skills
Proficiency in the use of the computer and application programs
Good mathematical and analytical skills
Capability of dealing with crisis or emergency situations effectively
Sales oriented
Ability to work as part of a team
Duties and Responsibilities Customer Relations
Provides a warm and personal welcome for guests
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks
Conveys the image of the hotel
Application Closing Date
24th December, 2013
Method of Application
Interested and qualified candidates should
Click here to apply online
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