Manager - CB Lending Operations at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.


We are recruiting for the position of:

Job Title: Manager, CB Lending Operations
Job ID: 365949
Job Function: Technology & Operations

Job Description
To provide end to end operational support for retail lending products-Mortgages, installment loans, credit cards and overdraft.
To actively contribute in the managing of a large portfolio of approved  Unsecured and Secured loans for consumer banking and ensure that draw down are operated in accordance with the established credit policies and lending guidelines of the Bank to safeguard the Bank’s interest.
To actively document and update new/ existing credit operational procedures.
To provide administrative and credit operation support to the business and to achieve excellence in providing quality services to clients including maintaining appropriate credit controls.
Key Roles & Responsibilities
Manage the process of loan initiation and disbursement of approved loan applications including the reviews of all documentation for secured and unsecured lending facilities for consumer banking.
Regular review of processes to improve TAT, service quality, reduce error and minimize customer complaints
Translate business objectives into support  plans and strategies
Generate and deliver innovative ideas and solutions to meet business growth and expectations
Motivate, train and develop staff to enhance their contribution, boost staff morale and optimise the use of resources.
Work with product team, Customer Relationship Managers, Credit, Collections and Legal department on loan related issues to ensure the CB lending portfolio is managed in line with policies.
Adhere to stringent service performance standards to achieve excellence in customer relations and to provide quality support and documentation.
Ensure that customers’ enquiries are replied promptly.  
Own and ensure that all lending operations Suspense, sundry and control accounts are reconciled on a timely basis
To ensure and maintain a high standard of risk and operational control.
To continuously review processes and volumes to ensure capacity is adequate and productivity is maximised.
Qualifications & Skills
In-depth experience and a successful track record in a support role
Ability to manage volume in a pro-active way using various tools including volume forecasting, capacity planning
Sound communication and influencing skills, enabling the role holder to network effectively, establish credibility quickly, and manage multiple stakeholders
Good knowledge of banking operations at supervisor/manager level
Minimum of Bachelor of science from a reputable university
Good knowledge of SCB policies and processes will be an added advantage
Application Closing Date
10th January, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

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