Customer Service Officer at A Trading Company

Stresert Services Limited – Our Client is a trading company and they sell all types of party products ranging from de’cor items, makeup accessories, commercial balloons and designing of invitation cards. Due to massive growth and expansion, the position of a Customer Service (party planning services) for the Palms/Oniru (Lagos) outlets has become vacant. Immediacy is important to job location.

CUSTOMER SERVICE OFFICER

JOB SUMMARY:

• Customer service sales of party planning, events for entertaining, dinners, birthdays and events.
• She maintains a price list or props for hire, decorative services.
• Wedding gift wrap services, engagement gift service i. e the items taken to the wife family ‘eru iyawo’, gele tying, makeup artist services, weekend instore events (TGIF, Saturday Birthday, Sunday Cookies) etc.
• Demonstrate products knowledge and show consumers how to maximize their features.
• Customer relationship management, keeping customer data, updating it accordingly and sending out best wishes to them on birthdays, seasonal greetings etc.
• Track sales records and performance.
• Explain different customizable features.
• Check inventory to ensure product is in stock.
• Any other duty as may be assigned by the Line Manager.

EDUCATION, EXPERIENCE & SKILLS REQUIRED:

• OND/ HND in any discipline.
• Minimum of 1 – 2 years experience.
• Good communication & interpersonal skills.
• The ideal candidate must possess skills in Customer Service, TerritoryManagement, Negotiation, Self-Confidence, Product Knowledge, Presentation, and Client Relationships.
• The preferred candidate must be able to account for all items in her possession.

TO APPLY
Qualified candidates should please forward CVs to: recruitment@stresertservices.com using ‘Customer Service Oniru ’ as the subject of your application. Submissions not properly addressed will not be opened. Proximity is KEY to job location.

DUE DATE:
31 July, 2014