Graduate Customer Service Executive at Ellae

Ellae is an energetic and talented creative agency, set centre stage in Lagos, Nigeria. We blend intelligent creativity with a sincere collaborative approach, consistently delivering powerful results for our clients
Ellae seeks qualified candidates for the position of:

Job Title: Customer Service Executive

Location: Lagos

Responsibilities

• First point of professional contact when clients arrive.
• Handle Inbound and Outbound calls.
• Handle response to emails of clientele.
• Escalate specific calls to appropriate departments.
• Answer product related queries and prevent unnecessary escalation.
• Handle online chat interface between company and prospective/existing clientele.
• Execute other services that may be expected of a customer service representative.

Experience and Qualifications

• The Ideal candidate:
• Completed the National Youth Service Corps Programme.
• 1 year related experience (but not essential).
• Minimum of HND.
• A bachelors is preferable.
• A cheerful disposition and can-do attitude.
• Ability to multitask.
• An impressive command of written and verbal communication.
• Working knowledge of Microsoft Office Packages.

Application Closing Date
11th July, 2014.

Method of Application
Interested and qualified candidates should send their CV's to: kolade@ellaecreative.com