Graduate Customer Relationship Officer at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.


We are recruiting for the position of:

Job Title: Customer Relationship Officer

Job ID: 371040

Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.
Key Roles & Responsibilities

    Achieve branch overall profitability target
    Actively grow the Priority & International Banking segment through New to Bank customer acquistion
    Implement and execute regular sales activities to generate business for the segment
    Increase customer satisfaction and service quality as per established standards
    Lead generation through organised sales presentations to groups and organisations
    Solicit referals from other parts of the group as well as busines referals to other  business units
    Maintain excellent customer experience and grow customer loyalty
    Portfolio growth
    Grow product holdings per customer
    Grow the number of customers signed on to alternate channels
    Resolve customer complaints within the expected time frame
    NIL fraud
    Dormant account reactivation
    Improve the branch and segment NPS scores
    Consistently adhere to local and international regulatory standards

Qualifications & Skills

    Strong Banking and Financial Institutions sales experience.
    University graduate with strong academic credentials
    Sound knowledge of banking products and services, banking procedures, local laws and regulations
    Excellent financial market knowledge and competitive awareness
    Strong interpersonal and communications skills
    Team player who shows initiative and assertiveness
    Sales driven
    Strong customer service orientation

Application Closing Date
28th February, 2013

Method of Application
Interested and qualified candidates should apply here online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Customer Relationship Officer