Customer Relationship and Tariff Manager PSM210

An engineering company require the service of a qualified person to fill this position.

Responsibilities:
Coordinate customer service representatives to effectively deal with enquiries and complaints
Build and develop relationships with customers; deploy appropriate CRM tools
Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty

Develop the pricing structure for products and services
Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved
Conduct market research and collect data regarding energy consumption trends
Coordinate pricing analysts in conducting research and analysis to guide pricing
Study sales reports gathered from market to guide pricing model
Establish and maintain effective communications with various tariff stakeholders
Adjust/change the pricing structure as required

Qualifications and Requirements:
Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline
An MBA or relevant Masters degree will be an added advantage
Minimum of 8 years marketing and pricing experience desirable
Must have excellent understanding about the pricing dynamics of energy markets
Must have excellent understanding about statistical or mathematical models for pricing


Minimum Qualification
Degree
Required Experience
7 - 10 years
Available Slots 1


Application deadline
4 weeks from now

Interested candidate should apply here online

Only qualified candidate will be contacted