Regional Service Engineer, Vacancy at PZ Cussons Nigeria
PZ Cussons is a major manufacturer of personal healthcare products and consumer goods. It operates worldwide, especially in Africa and Commonwealth nations. The company is listed on the London Stock Exchange and a constituent of the FTSE 250 Index.


Regional Service Engineer, Vacancy at PZ Cussons Nigeria
We are recruiting to fill the below job position;

Job Title:  Regional Service Engineer
Location: Kano
 
The Role:   
The successful candidate will be required to:
 ·         Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles.
·         Provision of world class customer service to customers and delivery of the region’s KPIs.
 ·         Effective management of Authorized Service Providers in assigned region.
 ·         Service Cost management for the region.
 ·         Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business.
·         Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly.
·         Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions.
 ·         Daily preparation of Call Invoice Recording (CIR) for all Closed Calls.
·         Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise.
 ·         Monthly disposal of Obsolete / Scrap spare parts after revalidation.
·         Responsible for team’s development in the region.

The Person:  
The Right candidate must:

• Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
• Membership of related professional bodies would be an added advantage.
• Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.
• People management & Leadership skills.
• Excellent Planning & Organizing skills with good time management orientation.
• Sound communication skills with strong report writing back ground.
• Excellent customer service skills with ability to manage difficult customers.
• Must enjoy traveling and possess good driving skills.

How To Apply
Interested qualified candidates should;
Click Here To Apply

Application Deadline Date
Closes by 04th September, 2013.