Customer Relationship and Tariff Manager at a Power Generation and Distribution Company

Phillips Consulting is geared to recruit talented professionals with proven track record into the re-emerging power sector generation and distribution landscape, in the following position:

Job Title: Customer Relationship and Tariff Manager

Ref: PSM210

Location: Lagos

Responsibilities

• Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.
• Coordinate customer service representatives to effectively deal with enquiries and complaints
• Build and develop relationships with customers; deploy appropriate CRM tools
• Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty
• Develop the pricing structure for products and services
• Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved
• Conduct market research and collect data regarding energy consumption trends
• Coordinate pricing analysts in conducting research and analysis to guide pricing
• Study sales reports gathered from market to guide pricing model
• Establish and maintain effective communications with various tariff stakeholders
• Adjust/change the pricing structure as required

Requirements

Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline
An MBA or relevant Masters degree will be an added advantage
Minimum of 8 years marketing and pricing experience desirable
Must have excellent understanding about the pricing dynamics of energy markets
Must have excellent understanding about statistical or mathematical models for pricing

Application Closing Date
April 30, 2013

Method Of Application
Interested and qualified candidates should:
click here to apply