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Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. We strive to make Standard Chartered a great place to work by creating an engaging, inclusive and safe environment that rewards success and encourages employees to take control of their personal development. At the core of the Group's people strategy is our focus on employee engagement.
We are recruiting to fill the post of :
Job Title: Ops Control & Support Officer
Job ID: 359173
Job Function: Technology & Operations
Job Description
Ensure accurate Data capture on all unsecured and secured loans on MARCIS.
Provide administrative and credit operation support to the business and to achieve excellence in providing quality services to clients and at the same time ensuring maximum profitability for the Bank, including maintaining appropriate credit controls.
Provide support in Loan Repayment process for all DAS customers by downloading required information and sharing same with appropriate stakeholders
Provide support to all appropriate stakeholders in credit bureau management i.e credit status review for new clients and reporting for defaulting existing clients.
Provide appropriate clarity to stakeholders on continous credit and CDD changes to secured and unsecured loans i.e provide training to frontline officers and independent sales agents.
Process all credit card requests by ensuring that the debit income ratio is appropriate and limit maintenace is completed.
Key Roles & Responsibilities
To supervise and ensure all loan requests are correctly and appropriately captured
To continually review, streamline and improve operational procedures to minimize manual tracking and for statistical purposes.
Liaise with Sales and Customer Relationship Managers on loan related issues.
Adhere to stringent service performance standards to achieve excellence in customer relations and to provide quality support and documentation.
Ensure that customers’ enquiries are replied promptly.
Track all input errors (sales error)
Provide daily MIS on Refunds, Normal Rescheduling, Loans booked, FIFI, Input error
Monthly preparation of DAS and AUT repayment schedules
Reconciliation of all cleared funds for Loan repayment
Qualifications & Skills
Graduate in any discipline with at least an administrative background or ‘A’ Level holder/AIB/IBF/Polytechnic diploma holder in business or banking discipline with at least 2 years Consumer Banking experience.
Conversant with credit policies, lending guidelines/regulations relating to Housing Loans.
Maturity in dealing with customers.
Ability to do credit evaluation and assessment.
A basic understanding of personal computer operation
Application Closing Date
19th November, 2012
Method Of Application
Interested candidates should
Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click " Ops Control & Support Officer"
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