Consumer Care Line at Unilever Nigeria Plc

Unilever Nigeria Plc - Our brands are trusted everywhere and, by listening to the people who buy them, we've grown into one of the world's most successful consumer goods companies.

Unilever Nigeria Plc is recruiting to fill the below position:

Job Title: Consumer Care Line

Reference No: 00273985

Salary(per annum): 500K - 1M

Location: Oregun Lagos

Job Description

Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)

Downloading consumer/customer via toll free line (received after office hrs)

Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)

Summing up feedback monthly for circluation

Serving as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further details

Visiting complainants as applicable to retrieve samples

Participating in complaints resolution

Sending details of feedback to responsible function/person as applicable and obtain action and revert to consumers

Carry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reports

Requirements

Mininmum OND in any relevant field

Application Closing Date

21st November, 2012

How To Apply

Interested candidates should:

Click here to apply online

Only shortlisted will be contacted