Head, Customer Relations Management at Dangote Cement Plc

Head, Customer Relations Management at Dangote Cement Plc
Dangote Cement Plc is the biggest quoted company in West Africa and the only Nigerian company listed among forbes Global 2000 Companies. The company currently has several cement production plants in Nigeria in addition to presence in 13 African Countries.
To consolidate its current strategic expansion drive and as part of our growing vision, Dangote Cement Plc is seeking to recruit seasoned candidates for the following vacant position in the Sale and Marketing Team.

Dangote Cement Plc is recruiting to fill the position of:

Job Title: Head, Customer Relations Management

Ref No: DCPSA002

Responsibilities
Provide leadership and direction to the customer relation management function to ensure consistent quality in service delivery, customer satisfaction and ultimately, customer retention and expansion of customer base.



Person Specification

• Bachelor's degree or its equivalent in a social science or related discipline
• Post graduate degree.
• Certification in customer service management will be an added advantage
• Minimum of five (5) years relevant experience with at least one (1) year in a middle management positions
• In-depth understanding of trends, challenges, opportunities, regulation and legislation relating to the cement manufacturing industry
• In-depth knowledge of DCP’s product and service offerings
• Deep knowledge of customer relationship concepts, techniques and methodologies
• In-depth knowledge of market/customer segmentation methodologies
• Deep leadership and people management skills
• Strong negotiation and relationship management skills
• Deep communication, presentation and facilities skills.
• Strong customer service orientation. 

Application Closing Date 
17th September, 2013

Method of Application If you meet the requirements listed above and are interested in making a career with our company, please attach your resume and personal data in EXCEL SPREADSHEET in the format shown below and send them to this email address: careers@dangotecement.com please indicate positions sought and reference Number

Excel Format
| Surname | First Name |  Last Name  | Gender  | Date of Birth  | State of Origin  | GSM | E-mail | Institution Attended  | Discipline  | Qualifications Grade & Year |  Professional Qualification(s) | Current Employer |  Years of Postgraduate Experience |

Or Download the Dangote Excel Format and fill-in.

Please Note: The following applications will not be entertained:

Applications that do not conform to the above format
Applications not received through the e-mail address provided above
Applications that do not meet specific requirements for each positions