IT Personnel at Discovery Cycle Professionals

Discovery Cycle Professionals (A Division of Discovery Cycle Limited) is a global network of experienced academics and consultants assembled to provide world-class knowledge-based services globally. DCP has diverse experience across different professional fields and offers a wide-range of multi-disciplinary professional services.


Discovery Cycle Professionals (DCP) has its headquarters in Abuja, Nigeria. Over the years, DCP has developed a wide range of multi-disciplinary professional services covering both the private and public sectors of the economy through the “DCP Ecosystem”. As part of its regional expansion strategy in West Africa and beyond, the company established its second Country Office in Monrovia, Liberia in 2013.

Discovery Cycle Professionals is recruiting to fill the position of:
Job Title: IT Personnel

Location of Job (Department and Division): Technology and Innovations Division, Head Office, Abuja Number of Subordinates: 2 Reports to: Team Lead, Technology and Innovations Division
Core Purpose of the Job

Support the advancement of service deployment in information communication technology and systems’ automation as well as business development.

Key Performance Areas
Core, Essential Responsibilities/ Output of Position (KPA’s)

Role and Task Complexities:

• System Administration
• Installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritising and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• Testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.
• Web Application Development
• Support the development of web-based applications for internal and external clients
• Support the maintenance of existing applications for internal and external clients
• Communicating with sales consultants and providing encouragement, help and advice.
• Dealing with disciplinary matters and customer complaints.
• Graphic Designing
• To support the creation and designing of solutions with a high visual impact.
• Business Development
• Ability to generate new concepts and develop business proposals and concept notes
• Perform other duties as assigned by management

Minimum Requirements
Education:

• Minimum of 1st Degree in Computer Science, Engineering or Mathematics
• Basic knowledge of Microsoft Servers (Windows 2008 Server, Exchange), Dreamweaver and Crystal Report Writer
• Basic knowledge of Photoshop, Dream weaver, CorelDraw, Illustrator.
• Experience:
• A Minimum of 3 years Post NYSC Experience in Travels and Tours Business
• Training:
• Must be proficient in the use of all IT Based Solutions

Competences
Knowledge:

• Effectively re-engineer existing processes to reflect ideal consultancy industry standards.
• Significantly upgrade technological performance in line with the overall company strategy.
• Skills/physical Competencies:
• Ability to generate new concept and develop business proposal and concept notes
• Ability to engage and manage clients
• Good research and writing skills
• Ability to multitask and work as a team
• Ability to learn new things
• Good planning and time management skills
• Analytical and problem solving skills
• Behavioural Qualities:
• Tactical and interpersonal
• Proactive
• Identification and elimination of inefficiencies
• Continual self-development
• Goal and quality oriented with great attention to detail.

Other Specifications

• Applicants MUST meet all the specified conditions before applying
• Candidate must be resident in Abuja and should be able to resume within short notice.
• All CVs MUST be sent with the Job Title as the subject to:

Application Closing Date: 
3pm, Friday, 13th June, 2014

Method of Application
Interested and qualified candidates should send CV to: careers@discoveryng.com on or before 3pm, Friday, 13th June, 2014