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The Government and Consumer Affairs Division develops consumer regulations and ensures that operators meet the minimum standards of services provided in those regulations.
The Division seeks qualified candidates for the following positions:
Position 2: Senior Manager, Government and National Assembly Matters
The Senior Manager, Government and National Assembly Matters will monitor the formation and
implementation of Government policies in relation to the Commission's functions and
responsibilities. The job holder will report to Deputy General Manager Government & Agency
Relations
Experience required
•
A Bachelor's degree in Law, Political science, Public Admin, Social Sciences or related disciplines
•
Practical experience with the legislature in Nigeria in advisory or other capacities is mandatory
•
Minimum of 12 years post-graduation experience; 3 Years managerial experience
Position 4: Manager, Regulation and Compliance
The Manager, Regulation and Compliance will identify alleged violations of rules, regulations,
policies, procedures, and Services Standards. The job holder will report to the Assistant General
Management, Customer Service Standards
Experience required
•
A Bachelor's degree in Law, Social Science or related discipline. Postgraduate degree will be an
added advantage
•
Professional certification in Regulation or equivalent (e.g. IP3, NARUC. No) will be added
advantage
•
Minimum of 9 years post-graduation experience with 3 years Managerial experience
Position 6: Assistant Manager, Customer Complaint Management
The Assistant Manager Customer Complaint Unit is to provide assistance and support in data
acquisition and processing on Consumer issues. The job holder will to the Senior Manager, Customer
Complaints Unit.
Experience required
•
A Bachelor's degree in Marketing, Economics, Business Administration or have an equivalent
qualification. A Postgraduate degree will be an added advantage
•
Professional certification such as NIM, or equivalent is an added advantage
•
Minimum of 6 years post-graduation experience.
Position 8: Analyst, Content Development
The Analyst, Content Development will assist in compilation of Consumer Education educational
materials. The job holder will report to the Senior Manager, Content Development.
Experience required
•
A first degree in Mass Communication, Marketing, Business Administration, Media Arts, Theatre
Arts, Economics, Political Science or any other related discipline
•
Minimum of 2 post-graduation and relevant experience
Position 1: Assistant General Manager, Customer Complaints Management
The Assistant General Manager, Customer Complaints Management is to ensure the reliability and
quality of service in the delivery of Electricity services to Consumers. The job holder will report to the
General Manager, Government and Consumer Affairs Division.
Experience required
•
A Bachelor's degree in Business Administration, Law, Economics, Marketing, Political Science,
International Relations
•
A minimum period of 18 years is required for this job
•
Cognate experience in dealing with complex Consumer issues
Position 3: Senior Manager, Content Development
The Senior Manager, Content Development will assist in Conceptualization of consumer education.
The job holder will report to the Deputy General Manager, Consumer Education Unit.
Experience required
•
A Bachelor's degree in Mass Communication, Media Arts, Theatre Arts or related discipline.
•
Minimum of 12 years post-graduation experience in related area/role
Position 5: Assistant Manager, Data Analysis and Management
The Assistant Manager, Data Analysis and Management will acquire, analyse and process data from
stakeholders. The job holder reports to the Assistant General Management, Consumer Service
Standards.
Experience required
•
A Bachelor's degree in Computer Science, Business Information System or have an equivalent
qualification.
•
Minimum of 6 years post-graduation experience
Position 7: Assistant Manager - Forum Secretary
The Secretary of the Forum is to carry out Administrative duties as well as process customer
complaints. The job holder will report to the designated Forum Office Administration desk officer of
the Commission
Experience required
•
A Bachelor's degree in Law, Social Sciences and Humanities or have an equivalent qualification.
Postgraduate degree will be an added advantage
•
Minimum of 6 years post-graduation experience
For the detailed description of the vacant positions in the Government and Consumer Affairs Division, please log on to www.restralrecruit.com
If you meet the requirements for a particular position and are
interested in pursuing a career with NERC in transforming the
electricity industry in Nigeria, please follow the instructions
below to complete your application online:
1. Log onto www.restralrecruit.com
2. Identify the particular Division and click on the specific job
vacancy of interest
3. Fill the application form and upload your Word CV and
passport photograph
Please note the following:
1. This is an online application process. Paper applications will not be accepted
2. The minimum requirement for all roles is a Second class degree, lower division (2.2) or a
lower credit (where specified)
3. Candidates are enjoined to apply for roles for which they qualify
4. Candidates should submit ONE (1) application only, as multiple applications will result
in disqualification
5. The closing date for all application is six (6) weeks from the date of this advertisement
ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED
RESEARCH, STRATEGY AND LEADERSHIP
12th Floor St. Nicholas House, Catholic Mission Street, Lagos Island.
Tel: 01-8753412, 01-8979928, 01-4705124, 01-4622477, 07098731621
Email: enquiries@restral.com, recruit@restral.com
Website: www.restralrecruit.com, www.restral.com
METHOD OF APPLICATION:
