Manager, Collections at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.


We are recruiting for the position of:

Job Title: Manager, Collections

Job ID: 362634
Job Function: Technology & Operations

Job Description
To monitor the day to day processing/delivery of Collection services and ensure adherence to service standards.
Ensure all transaction initiated in the ASYCUDA/Paydirect and RCMS platform are processed within agreed SLA
To ensure compliance to internal procedures, operational controls and regulatory requirements in the processing of all electronic payments and collections

Key Roles & Responsibilities
Organize work flow to achieve maximum productivity.
Handle customer enquiries, exceptions and irregular cases in accordance with agreed service  standards
Escalate any issues which cannot be immediately resolved to Head CMO
Comply and monitor Key Control Standards.
Ensure adequate filing of transaction documents prior to storage.
Ensure strict adherence to reporting schedules & escalate exceptions to head CMO
Ensure compliance with money laundering policies and procedures
Ensure strict implementation of Group policies on KYC
Ensure direct report take proper custody of security documents
Represent the bank at the regular Central Bank, Customs Duty, FIRS and NESS meetings
Problem resolution with the Regulatory Authorities (CBN,NCS, FIRS and NESS-COBALT)
Daily  Remittance of duty collections  to the CBN
Weekly Remittance of  NESS fees to the CBN
Weekly Rendition of NDCC returns
Monthly Returns of collections to The Customs Controller General
Liaise with the Regulatory Authorities (CBN, Office of the Accountant General, Nigeria Customs, FIRS, NESS) for the resolution of all issues identified.
Ensure RCMS Direct debit and virtual accounts transactions are processed within agreed SLA
Ensure that procedures for other Government Collection products are implemented.

Qualifications & Skills
Minimum 5 years banking experience in operations
Sound knowledge of basic banking operations
Understanding of CBN Forex regulations relating to trade and exchange.
Sound knowledge of SCB payment and collection policies.
Supervisory skills.
Good communication and PC skills.
Good Analytical skills
Application Closing Date
12th December, 2012

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Manager, Collections