Customer Representatives at Konga.com

Konga.com - Do you know that retail represents a vast opportunity in Nigeria? Do you know that internet and broadband penetration In Nigeria Is accelerating? Do you know that retail combined with the power of the internet represents an opportunity to create great customer experiences, a system for distributing consumer goods and unbelievable product selection.


We at Konga.com are working to create a new type of retail company. We are building the human, technological and logistical systems needed to get Nigerians what they want (mobiles, consumer electronics, beauty supplies, etc) delivered to their doorstep anywhere in Nigeria. We are a driven, focused and well-funded company looking for super-talented people. The people we hire believe in the rise of the Nigerian middle class, are in awe of the impact of technology and believe that the only way to predict the future is to invent it.

Konga.com is recruiting to fill the below position of:

Job Title: Customer Experience Representatives

Job Summary
Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
Analyzes transactions, corrects records, and adjusts errors.
Searches company records to fulfill customer requirements
Traces status of orders.
Resolves customer questions related to orders, takes orders as needed.
Maintains liaison with other departments for order completion.
Writes up order, mails catalog, samples, and similar data to customer, as required.
Responds to customers’ requests via telephone or mail, using available resources.
Contacts customers to ascertain data omitted on orders.
Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received,
Requirements
One (1) year experience.
Knowledge and ability to speak English and grammar.
Pleasant telephone voice/manner, ability to operate simple office equipment sufficiently to perform the job.
Ability to compose correspondence.

Applications Closing Date
15th February, 2013

Method of Application
Interested candidates should fill applications form at
Click here to apply online