Customer Service Supervisor External at APM Terminals - Lagos

APM Terminals, the results you deliver matter. We will give you lots of responsibility right from the start and plenty of opportunities to achieve your full potential. For all of our employees, we offer fair, competitive compensation and rewards which include continuous development opportunities. Since our talented employees are the foundation of our company culture and our success, we reward performance in a way that promotes continued achievement.


APM Terminals is recruiting to fill the below position of:

Job Title: Customer Service Supervisor External
Ref.: AT-017510

Location: Lagos

We Offer
Value and team-based leadership.
An open and engaging working environment.
A wide range of international career opportunities.
Opportunities for personal and professional growth in a dynamic environment.
Competitive compensation packages
Key Responsibilities
Supervises and coordinates the activities of staff engaged in customer service activities.
Receives, follow up and responds to complaints from customers on the terminal’s landside operations.
Responsible for administrative activities such as preparation and dissemination of daily list of containers to be physically examined to Clearing agents/consignees, Customs & other government agencies.
Provides complete and accurate reports to management as required.
Ensures adequate staffing for the Customs physical examination operations.
Observes and evaluates workers performance directed at developing a competent & motivated team which provides outstanding customer service.
Responsible for the safe and efficient operations of the Customs physical examination.
Processes Customs documentation for transfer of containers to ICDs.
Monitors the transfer of ICD containers and ensures that all are transferred within the free day’s period for ICD containers.
Provides cover for the rotating gate supervisors.
Performs any other related activities, as designated by the Gate Manager.
Requirements

Qualifications  / Experience
HND / BSc.
Minimum of 3 years experience in a port environment or in related field.
Skills
Requires good verbal and written communications skills in English
Strong personal drive and commitment to continuous improvement
Good presentation skills.
Effective negotiation and conflict resolution skills.
Service Orientation.
Social perceptiveness.
Compile statistics.
Correspondence skills.
Phone Etiquette.
Time Management
Application Closing Date
5th March, 2013

Method of Application
Interested and qualified candidates should apply here online

Note: When the page opens, at the Country drop down, select Africa-Nigeria, then click Customer Service Supervisor External