Operations Effectiveness /Communications Manager at in Grid Consulting

One of the leading Consulting firms in Nigeria working with a range of clients including international agencies like USAID and UKAID, international governments, the private sector, academic institutions, and civil society in providing technical expertise and managing several development programmes is seeking to employ an Operations Effectiveness and Communications Manager. 

Summary:

This position will manage the two arms of Service Delivery of Operations Unit of the organization - HR Management and Contracting and also be the technical lead for the organisation’s knowledge management and communications needs.  

Responsibilities: 

The ideal candidate will be responsible for the administrative coordination of over 200 staff of several programmes and 300 Consultants of varied expertise. S/he will be the responsible officer in-charge of the Operations Unit in overseeing all the activities of the Unit, and taking the lead in strengthening the business processes of the Unit. 

Also involved in this role, is the management of the organisation’s information management systems in support of quality assurance and knowledge management. S/he will provide support to the organization in ensuring that appropriate information/communications systems (including editorial of reports, technical briefs, case studies, fact sheets, web-content) are in line with the strategic vision of the organization; and are utilized for knowledge sharing and capacity building within the organisation.

Another fundamental responsibility of this position is to ensure smooth working relationships between the organization and its several international partners, consultants and stakeholders; as well as an effective relationship between the major internal teams - finance, consulting and operations.  

Qualification Required:

As a member of the senior management team, a minimum educational qualification of a Master’s degree in any of the Social Sciences is required. 

The ideal candidate must have at least 8 -10years working experience with a proven track record of high performance in an administrative role or client service management at management level. Previous working experience in leading a customer service unit or department will be an added advantage. 

Excellent communication (orally and in writing) and management skills, with demonstrated ability to provide supportive advice to staff and consultants on basic finance, HR Management – particularly in payroll and recruitment and other administrative processes when required

Ability to work comfortably as a team leader and thrive in a fast-paced environment with a problem-solving and proactive approach to challenges 

Excellent interpersonal and negotiating skills 

Strong computer skills, and familiarity with information and communications systems

Terms and Conditions of Employment: 

The appointment is a permanent position with a minimum of six months probationary period. 

Some travel within Nigeria maybe required. 

The remuneration package is been tailored to attract candidates with the ideal profile. 

Application Deadline

2 weeks from now

Interested candidate should send there cv to de4a@jbng.me