Standard Chartered Bank Recruits Customer Relationship Officer - Ajose Adeogun

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of

Job Title: Customer Relationship Officer - Ajose Adeogun
Job ID: 381739

Job Description
The role holder is primarily responsible for driving profitable volume growth from existing & new customers by proactively engaging the customers, understanding and meeting their needs with the full range of Consumer Banking products offered.

They manage an assigned portfolio of customers within the Excel / Preferred or Priority business and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve customer¿s value contribution.

They would typically operate out any of the specific locations with face to face being the primary mode of interaction.

In addition, the role holder would be licensed /certified / skilled to provide information / advice on all bank products and will work collaboratively with product specialists from various Business Units / Value Streams to design specific offers to be made to the customers based on their feedback and needs from the engagement done

Key Roles & Responsibilities
Relationship Management (Required)
Grow customer portfolio size by deepening existing customer relationships
Retain existing highly valuable customers; Grow share of wallet with the bank through focused relationship management activities
Provide advice on potential financial solutions based on identified needs
Resolve client queries without further escalation
Analyse financial requirements of customer and match with banks product offerings

Relationship Management (Excellence)
Main banker for majority of clients in portfolio
Majority of clients in portfolio are ¿long standing¿
Work effectively across geographic borders with customers to deepen relationship with bank
Pass on high net worth customers to the Private Bank
Offer holistic advisory and consultancy services to key clients in portfolio

Customer/ Business Acquisition (Required)
Solicit new to Bank and new to product leads from the Excel or Priority business segments

Customer/ Business Acquisition (Excellence)
Consultative selling of multiple products to customers based on identified needs
Turn service recovery into sales opportunity
Refer highly satisfied customers to generate sales
Analyse and review potential business to ensure maximum profitability

Collaborative Partnership -Advisory / Consultation (Required)
Collaborate with product specialists, to deliver effective customer solutions

Collaborative Partnership -Advisory / Consultation (Excellence)
Identify product specialists across different value centers to satisfy anticipated customers¿ needs
Broader product holding ratio

Risk Management & Control (Required)
Operate within Risk & Compliance requirements/ framework
No reported mis-selling cases

Risk Management & Control (Excellence)
Loan impairment below competitors¿ loss rates
Is able to convert service recovery issue into customer loyalty opportunity

Qualifications & Skills
Minimum of a 2nd Class degree in a relevant course.
2-3 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers’ needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.

Application Closing Date 
29th May, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Customer Relationship Officer - Ajose Adeogun.