Officer, Customer Consultant at Stanbic IBTC Bank

The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced professional, who will help guide our work to fulfill our ambitious growth strategy.

We are recruiting to fill the above position of:

Job Title: Officer, Customer Consultant
Job ID: 11683
Location Nigeria

Position Description
To support and assist IBC team by providing efficient and effective transaction processing that enhances quality service delivery, promotes the possibility of exceeding customers’ expectation at all times. In addition to minimizing operational losses as well as ensure good customer relationship at all times.

Reporting Structure
Reports to Team Leader, Liaison and Due diligence

Key Performance Measure

• Consistent achievement of high levels of customer service and satisfaction
• Compliance and improvement on turn- around times (TAT)
• Reduction of costs and increased throughput (output)
• Compliance to regulatory requirements governing banking practices
• Effective management and mitigation of operational risks
• Constant feedback and support to Team Leader, Liaison and Due diligence
• Error free processing-zero errors
• Proactive approach to work, willing to take responsibility, ownership and throughput.

Required Skills and Qualifications

• Higher National Diploma / 1st degree
• A Chartered Institute of Bankers diploma would be desirable and a tertiary qualification would be an advantage Knowledge
• Knowledge of the bank’s books of reference e.g. GRG, User Guides etc
• Identify cross–selling and migration opportunities and sell products/services re actively.
• Participate in tactical sales/marketing activities as required.
• Ensure targets are met.
• Identify sales leads and forward to CIB/PBB
• 2- Year’s banking experience; experience in Trade, Payments, Swift, Exchange Control would be an advantage.
• Working knowledge of rules and regulations governing Payments and Trade
• Attention to detail and results oriented
• Work in a fast paced environment

Required Competencies

Knowledge
Knowledge of the products processed in Exchange Control and Compliance.

• An extensive knowledge and understanding of the various systems used within the department.
• Comprehensive understanding of banking transaction processes relevant to products and services offered to customers.
• Practical knowledge of how to input access and utilize information to analyze forecast trends.
• Knowledge of the applicable legislation.
• Understanding of the Bank’s systems, processes and procedures.
• Understanding the basics of team dynamics and participation in developing and maintaining a team culture.
• Broad understanding of international business operations.
• Broad understanding of problem resolution in respect of role
• Knowledge in Foreign Exchange Controls and any other guidelines
• Knowledge of rules governing trade and Treasury transactions

Technical Competence

• To have a deep understanding in the interpretation of various documents for different Products/Transactions in IBC.
• Capacity to work with a diverse mix of staff
• Determining if the person calling is the genuine contact person for the customer.
• Prepared to face challenges and work under pressure
• Ability to identify trends and make recommendations to Management

Personal Competence

Excellent interpersonal and communication skills (across the business)
Strong customer focus and service orientation
Creative, analytical with good problem solving skills
Self driven, values based, innovative, independent adaptive and results orientated person
High emotional intelligence
Respond positively to change- be flexible, pro-actively encourage change.
Teamwork skills – consistently promote teamwork, and add value within the team.
Independent and energetic – Needs to be self-motivated, enthusiastic and show initiative with a sense of responsibility.

Application Closing Date
17th July, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online