Stanbic IBTC Bank Recruits Team Leader, Trade

The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced professional, who will help guide our work to fulfill our ambitious growth strategy


We are recruiting to fill the above position of:

Job Title: Team Leader, Trade
Job ID: 11692
Location Nigeria

Position Description
Support and assist the Manager, Trade & FX Payment by providing efficient and effective planning and management of the people, systems and processes within the FX Payment Unit. So as to provide a level of operational efficiency and customer intimacy required for best customer experience and minimizes operational losses as well as ensure good correspondent relationships.
Manages the FX Payment Unit within IBC in all aspects of the business and is accountable for all functions therein.

Key Performance Measure

Consistent achievement of high levels of customer service and satisfaction, striving to exceed targets, SLA’s set and industry benchmarks.
Reduced cost and increased throughput.
Flexible allocation of resources between critical areas
Compliance to regulatory requirements governing banking practices
Effectiveness in management and mitigation of operational risks
Achievement of business objectives
Satisfactory Audit rating with no signifuicant finding
No vacation spill-overs

Required Skills and Qualifications
Business management or commercial degree
Applicable certifications

Experience
Postgraduate qualification will be an added advantage
At least 5 years experience in management of complex operations, ideally within the corporate financial service sector
Process / project management experience will be an added advantage
Managing projects
Building and maintaining relationships
Managing Operational Risk

Knowledge

• In-depth knowledge of the various systems used within the FX payment environment e.g. Eximbills Enterprise, SWIFT, Finacle
• Knowledge of corporate, business and personal banking and the interface between frontline service, sales and support functions
• Knowledge of banking transaction processes relevant to products and services offered to customers
• Practical knowledge of how to input, access and utilize information to analyze forecast trends
• Working knowledge of capacity management principles and processes
• Knowledge of cost management principles and practices
• Knowledge of the applicable legislations
• Key Responsibilities Tactical Execution
• Ensure strict adherence/compliance to internal policies & procedures, local exchange control rulings and international standard/best practices in the processing of Inward TT’s, Outward TT’s, Invisible Payments, FCY Drafts and Clean Collection transactions
• Ensure that all Inward TT’s, Outward TT’s, Invisible Payments, FCY Drafts and Clean Collection transactions are executed accurately and expeditiously within agreed SLA’s.
• Check and authorize transactions on Eximbills, Financle and SWIFT within operating limit
• Periodic scrutiny of Inward TT’s, Outward TT’s, Invisible Payments, FCY Drafts and Clean Collection transactions registers to ensure they are accurate and up-to-date
• Ensure the narrations of transactions captured are clear and concise which will facilitate the Reconciliation department function.
• Investigate all outstanding reconciliations items and ensure they are expunged within 5working days.
• Exercise vigilant control over the recovery of fees/commission on Inward TT’s, Outward TT’s, Invisible Payments, FCY Drafts and Clean Collection transactions
• Review all incoming SWIFT messages to identify messages relevant to supervising area
• Ensure that all incoming SWIFT messages assigned to designated reports are actioned accurately and expeditiously.

• Strategic Execution

• Develops, implements and continuously improves the FX payment function’s processes and procedures, in co-ordination with the both Manager, Trade & FX Payment and Manager IBC, with a view of ensuring efficient and effective functioning and high level of service within the Trade, IBC function
• Customer and Business Partner Relationship Management
• Identifies customer service expectations, applies SLAs and aligns to the Customer Value Proposition in order to deliver an appropriate service
• Cost Management
• Develops and implements tactical initiatives to reduce cost and ensures that budgets for the IBC function are met, especiall within the FX payments area
• Ensures that throughput is maximised throughout the FX payments function by implementing principles of Lean manufacturing and Six Sigma
• Resource Utilisation
• Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies

• Operational Performance
• Identifies and defines tactical operational performance metrics geared towards meeting IBC objectives by leveraging opportunities
• Collaborates with other areas to ensure that best practices and a standard approach is followed
• Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making

• Control
• Identifies, assesses and mitigates the risks facing both systems and business processes thereby minimising the operational risks.
• Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank’s exposure to risk.

• People management
• Drives a performance management and career development culture through mentoring and motivating in regular team and one-on-one meetings to ensure optimal performance and minimise staff turnover rate
• Ensures that resources are skilled across the different processes to enable cross product and cross function workload balancing

• Self Development
• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications

• Required Competencies
• Technical Competence
• Risk identification and assessment skills
• Negotiation skills

• Personal Competence
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity
• Self driven, values based, innovative, independent adaptive and results orientated person

• High emotional intelligence
• Strong business acumen and ability to translate strategy into business plans
• Problem Solving, Planning And Decision Making
• Problem solving

The nature and complexity of problems encountered varies from day to day. The Manager needs to find appropriate solutions, which will meet the needs of business, while still ensuring that risk is kept to a minimum, and internal audit requirements are met
There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view to constantly improving productivity and quality of work produced in the IBC function

• The consequences of solutions may be realised in the short, medium or long term
• Planning
• The ability to engage in strategic operational activities and then to interpret and convert these into workable, tactical operational process plans for implementation in a changing and competitive processing/customer services environment
• Conceptual/creative thinking needs to be coupled with strong practical sensibility to ensure that strategies are effectively implemented to optimize the short, medium and long term operational needs and to support the business’ objectives
• The jobholder needs to think and plan up to 2 – 3 years ahead, to ensure the successful delivery of outputs, particularly when preparing budgets and headcount requirements

• Decision making
• In providing a responsive service delivery function there is pressure to meet tight deadlines and to satisfy customer requirements in an environment with a wide variety of problems and unexpected challenges which requires the skill to identify, prioritise and resolve issues at the customer interface
• The job requires the incumbent to be able to handle authority expediently, be orientated towards immediate accomplishments and to be a firm decision maker business vision and who can take an idea and move with it to conclusion
• Part of the challenge lies in an ability to harness appropriate advice, guidance or assistance timeously from key stakeholders.
• Requires an innovative individual who can think laterally, who has business vision and who can take an idea and move with it to conclusion

Application Closing Date
18th July, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online