Customer Project Manager at Ericsson Nigeria

Ericsson is the world's leading provider of communications technology and services. Our offering comprises services, software and infrastructure within Information and Communications Technology for telecom operators and other industries. We are enabling the Networked Society with efficient real-time solutions that allow us all to study, work and live our lives more freely, in sustainable societies around the world.

We are one of the only companies that have end-to-end capabilities to deliver what Carriers need to provide a smart, scalable and simple End-user environment ready for the Networked Society. A competitive, next-generation IP and Broadband portfolio of Solutions and Services, allows us to deliver a fully converged end-to-end solution for Service Providers around the world.

We are currently recruiting for the position below

Job Position: Customer Project Manager

Location: Lagos, Nigeria
Job ID: 00084273
Job status: Full-time

Main Responsibilities

The Implementation of the project in accordance with the Project Specification, approved by the Project Owner (Sponsor)
The main guideline is PROPS-C. The main activities of a Customer Project Manager are outlined in the PROPS-C knowledge areas:
Project Integration Management
Project Value Management
Project Scope Management
Project Quality Management
Project Procurement Management
Project Time Management
Project Finance Management
Project Human Resource Management
Project Risk Management
Project Communication Management.

Main Activities

• The Customer Project Manager is responsible for all project activities during the project phases, i.e. analysis, planning, execution, conclusion and handover.
• The responsibility mainly consists of analyzing, planning, setting up and executing the project activities, ensuring that the project goals are met and that the customer's business requirements are fulfilled.
• Formulates and communicates the expectations and project goals and get commitments from all involved parties, including the customer, to these goals.
• Write the project steering documents, like the project specification.
• Perform the project kick-off activities.
• Overall responsibility to achieve the project goals with respect to functions, time and budget and for the progress of the project. The CPM administrates plans, risk handling, resource issues and reports to the project sponsor.
• Manages the customer relation and the customer's expectations and thus handle changes together with the requirements for the projects as described in the project specification. Handling expectations is extremely important to ensure a satisfied customer.
• Possesses and contribute the knowledge of how the project is in line with the over all organisation goals, and to establish the needed interaction channels with other projects, interested parties and organizations/functions.
• Manages monitors and controls the supply of Hardware, Software and all services in accordance to contractual terms and conditions.
• Observes and applies all contractual and legal Terms and Conditions in co-operation with authorities and Customer.
• Builds up a Project Organization and ensure that it is adequate and cost effective by negotiating and obtaining acceptance for resources needed with the line organization within the Market Unit and CA Competence Centers
• Structures and implements the management system for the project/unit.
• Plans for quality assurance activities and ensures these are carried out. Prepares the Quality Plan for the project and obtains approval from the Sponsor.
• Prepares overall cost and income budgets for the project with the assistance from Function Managers.
• Prepares Risk Analysis and perform Risk Management.
• Manages and drives all changes to scope, time and costs of the project via the formal Change Control and Configuration Management procedures. Continuously guard the opportunities of change management, in order to get paid for deviations and extensions of the order rather than to deliver more than stated in the contract
• Ensures all members of the Project Organization are fully aware of their duties and responsibilities.
• Communicate with all parties involved in the project, especially the customer's organization, in order to win and keep their commitment, recognize their contribution to the project and ensure that they are all aware of the decisions that will have an impact on their work.
• Ensures the documents necessary for the completion of the project are produced and archived according to RSSA's directives.
• Motivates and evaluates all project staff and subordinates within Project Organization.
• Gives feedback to resource owners on appraisals and further training required.
• Attends meetings with the customer as required.
• Attends regular meetings with the Project Owner and the Steering Committee.
• Monthly Reporting of the Project status to the Project Owner and Steering Committee members and keep Project Office informed.
• Facilitates contract/project review meetings with the Customer with Key Account and Technical Management participation.
• Manages all Project Operational Meetings with Project staff and sub-contractor(s).
• Working according to policies directed from RSSA management regarding Project Management processes and tools.
• Report (continuously) on suggested improvements in processes, methods, etc. to the line organization and/or the process owners.
• Working in Core 3 in the contract fulfillment function emphasizing the sale of services.
• Communicate the project findings and experiences to current and other projects, and participate in the assessment activities for other projects.
• Reuse experiences from projects and colleagues in order to prevent making the same mistake twice.
• Ensure best practices are collected within the project, as lessons learned, for future process improvements.
• Ensure hand-over of the project outcomes to support organizations according to approved procedures.
• Perform customer satisfaction measurements and take appropriate actions for improvement.
• Performs project closure, i.e. conclude the project activities and dissolve the project team.

Qualifications

• General Competence
• Independent, self-motivated, strong initiative, well organized & structured, logical & analytical and able to be a good team player and must have a strong customer focus.
• Required Education
• University degree within relevant area
• Minimum 7 - 10 years working experience in Project Management
• PMP or Prince 2 certified
• Adequate operations managerial experience.
• Professional Competence
• Good contact network within Ericsson and good understanding of the Ericsson World
• Ability to apply best practices from other parts of the world to this region.
• Customer Project Manager experience or other senior management position in a project
• Business knowledge and experience from negotiations on high level
• Adequate Financial knowledge and experience to be applied within Contract Fulfillment and Project Management functions
• Preferable knowledge within GSM/CDMA/Fixed Network technology
• Competence for co-operation with managers and sub-contractors on international level
• Very good inter-personal skills
• Very Good command of the English language
• Valid driving license
• Good administrative capability.
• Well-organized
• Have very good leadership capabilities
• Very good computer literacy.
• Very good understanding of IS/IT Tools, i.e. SAP, Site handler, Business warehouse, MS Project and Eridoc.
• Have working knowledge of corporate policies, procedures and related tools.
• Have excellent documentation and presentation skills
• Have excellent communication skills
• Have good customer and sub-contractor relation skills.

Application Closing Date
10th June, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online