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Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.
Standard Chartered Bank Plc, Recruiting PFC - Festac
With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.
Job Title: PFC - Festac
Job ID: 391390
Location: Festac Town
Job Description
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customers needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
It is expected for the role holder to be customer centric and provide excellent customer service to complete customers experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs.
Key Roles & Responsibilities
CUSTOMER /BUSINESS AQUSITION
:Increase customer base through new to bank(NTB) customer aquisition and increased product per customer(PPC) ratio for existing to bank clients.
:Based on client profile, map client potential and work toward up streaming to Premium Banking segement by increasing wallet share.
RELATIONSHIP MANAGEMENT
:Manage and Service Primarily walk in customers, fulfuling transactional requirement.
:Extend existing customer relationship into additional or new products
:Effectively convert service recoveries into sales oppurtunities.
CUSTOMER ENGAGEMENT/ADVISORY
:Provide advice on potential financial planning based on client needs.
:Carry out investment suitability profiling of customers
:Refer to product specialist to provide expert advice to customers accross a wide range of financial matters.
RISK MANAGEMENT AND CONTROL
:Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
;Read, understand and comply with all provision of the Group Code of Conduct.
:Sound knowledge of all aspect of general banking, retail operations,credit operation, deposit aned lending products, inspection and audit requirement , as applicable.
:Ensure KYC compliance for all new to bank and existing customers
:Ensure Zero operational loss and effective complaint management.
:Report any suspicious transaction immediately to Line Manager or Fraud Control.
Qualifications & Skills
Minimum of a 2nd Class degree in a relevant course.
3-5 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
How To Apply
Interested qualified candidates should;
Click Here To Apply Online
Application Deadline Date
Closes by 20th August, 2013.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Standard Chartered Bank Plc, Recruiting PFC - Festac
With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.
Job Title: PFC - Festac
Job ID: 391390
Location: Festac Town
Job Description
The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customers needs and providing them with the right product & service solution from the full range of Consumer Banking products offered.
It is expected for the role holder to be customer centric and provide excellent customer service to complete customers experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs.
Key Roles & Responsibilities
CUSTOMER /BUSINESS AQUSITION
:Increase customer base through new to bank(NTB) customer aquisition and increased product per customer(PPC) ratio for existing to bank clients.
:Based on client profile, map client potential and work toward up streaming to Premium Banking segement by increasing wallet share.
RELATIONSHIP MANAGEMENT
:Manage and Service Primarily walk in customers, fulfuling transactional requirement.
:Extend existing customer relationship into additional or new products
:Effectively convert service recoveries into sales oppurtunities.
CUSTOMER ENGAGEMENT/ADVISORY
:Provide advice on potential financial planning based on client needs.
:Carry out investment suitability profiling of customers
:Refer to product specialist to provide expert advice to customers accross a wide range of financial matters.
RISK MANAGEMENT AND CONTROL
:Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
;Read, understand and comply with all provision of the Group Code of Conduct.
:Sound knowledge of all aspect of general banking, retail operations,credit operation, deposit aned lending products, inspection and audit requirement , as applicable.
:Ensure KYC compliance for all new to bank and existing customers
:Ensure Zero operational loss and effective complaint management.
:Report any suspicious transaction immediately to Line Manager or Fraud Control.
Qualifications & Skills
Minimum of a 2nd Class degree in a relevant course.
3-5 years sales experience in a similar role
Strong sales and relationship management skills
Good Communication and Interpersonal skills.
Role holder is expected to have some knowledge and experience in offering a range of products to meet customers needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
How To Apply
Interested qualified candidates should;
Click Here To Apply Online
Application Deadline Date
Closes by 20th August, 2013.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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