Cafe Supervisor at Christopher Kings & Associates

Christopher Kings And Associates - A contemporary restaurant & bar with an international appeal situated in high-brow Maitama, Abuja is seeking to recruit well-seasoned, hands-professionals to occupy the vacant  position:

Job Title: Cafe Supervisor
Reference Code: CKA- H/SP 0914 Location: Abuja

Summary
The café supervisor will be responsible for the day-to-day operations of the café. This will include managing the café finances & stock, health and safety responsibilities, handling bookings and over-seeing the catering for events. The café supervisor plays an integral role in creating an environment that is welcoming to new and existing customers as well as developing a self-sustaining café that provides a varied menu together with consistent and professional service

Operational

• Creation and implementation of all operational and administrative policies and procedures to ensure the Café, and catered events, run smoothly at all times
• Overseeing staff rosters, work hours, holidays and wage sheets
• Day to day set up and management of the café
• Managing the catering arrangements for events, dealing with customers (external and internal)
• Oversee, train and direct the front of house staff of the café
• Ensure high levels of cleanliness and hygiene are met at all times
• Ensure that café staff provides a warm and welcoming environment and that customer service is excellent.
• Maintain excellent levels of communication with the café team
• Be responsible for maintenance of café equipment and machinery

Financial Support

• Administering the Café budget, as set with the Operations Manager
• Managing the day-to-day handling of cash, float and till reconciliation.
• Providing daily sales and purchasing figures to accounts
• Staff training on till operations
• Implementing till and pricing updates with Operations Manager

Customer Service

• Providing high level of customer service to ensure client satisfaction and smooth running of the Café
• Put in place follow up and feedback mechanisms for clients in collaboration with Operations Manager
• Deal with all customer complaints in collaboration with Operations Manager
• Prepare customer service reports

Health & Safety

• Ensuring adherence of all café staff to the organisations health and safety measures
• Setup, manage and implement the Café’s Food Safety Management Plan in accordance with NAFDAC standards

HR

• Consult with the Operations Manager on the correct HR systems, policies and procedures for the organisation and employ correct practice in relation to Café staff
• Creation of staff training and development plans for Café staff with regards to food handling and NAFDAC standards
• Carry out line management responsibilities which include staff supervision and administration of support policies (including appraisals)

Development

• Support the development of café food and beverage menu
• Establish and maintain good working relationships with suppliers
• Assist the organisation in identifying user groups within to make use of the café in quieter times.
• Increase turnover in order to create a viable and self-sustaining café

Marketing

• Taking responsibility for the business performance of the café.
• Analysing and planning the café sales levels and profitability.
• Organizing marketing activities, such as promotional events and discount schemes.
• Preparing reports at the end of the shift/week, including staff control, food control and sales.
• Creating and executing plans for department sales, profit and staff development.

Other

• Any other duties as assigned
• Attending internal meetings and training & development courses as agreed

Requirements:

• BSc/HND in any of the following, Administration, Management, Catering and Hospitality Management or any related discipline
• Previous experience of working in the food service industry at a similar level
• Strong interpersonal and communication skills with a proven ability to resolve interpersonal conflicts;
• Good attention to detail and ability to work under pressure
• The ability to work under little or no supervision
• Customer Service experience – Respond promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
• Barista skills are desirable
• Previous line management skills desirable as this post will involve supporting, mentoring and encouraging café staff as well as volunteers/interns to develop new skills and confidence

Team player

• Good written and oral communication skills
• Good working knowledge of Knowledge of computer applications (MS Word, Excel and others)
• Previous experience in stock and cost control, waste management, financial reporting etc
• Minimum of 5 years post NYSC work experience. With at least 3 years industry related experience
• Age range-Minimum 27 years

Application Closing Date:
26th September 2014.

Method of Application
To apply please send your CV and cover letter to: orokunoh@christopher-kings.com and also copy: clientrecruitment@christopherkings.com
Or, submit a hard copy at:

38 Libraville crescent, off Aminu Kano Crescent,
Wuse 2, Abuja.

NB:

• All applications should be submitted before the 26th September 2014.
• Only qualified candidates will be contacted.
• Please specify job title and reference code.